Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCH317A Mapping and Delivery Guide
Respond to property maintenance enquiries
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CHCCH317A - Respond to property maintenance enquiries |
---|---|---|---|
Description | This unit describes the knowledge and skills required for application where housing workers and/or community service workers are required to respond to maintenance enquiries relating to social housing properties | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit applies to property found in urban, semi urban and non-urban environments, as well as low, medium and high-density housing estates and within Body Corporate arrangementsIt also applies to both publicly owned and managed properties, as well as privately owned and leased properties | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Apply a client-focused approach to maintenance |
| |||||||
Element: Research information relevant to enquiry |
| |||||||
Element: Determine suitable response |
| |||||||
Element: Communicate advice and information |
| |||||||
Element: Update relevant files and records |
|